Customer service is available Monday to Friday, 12:00 PM–5:00 PM (GMT+8). Contact us via WhatsApp at +6011-1601 9856 or email info@themodernist.com.my.
SHIPPING & RETURNS
LOCAL DELIVERY
Complimentary local delivery for orders shipped within Malaysia.​
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CLICK & COLLECT
Complimentary order collection is offered at our office by appointment only. Clients will be notified via their preferred contact method when their orders are ready for pickup.​
INTERNATIONAL DELIVERY
For inquiries regarding international shipping rates, please get in touch with our customer service team. Please note that delivery fees, duties, taxes, and any required import licenses are the responsibility of the client. ​
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DELIVERY INSURANCE
Optional shipment insurance is available for both local and international deliveries, with the related costs to be covered by the client.
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CUSTOMS AND DUTIES
Orders shipped outside Malaysia may be subject to import taxes, customs duties, and other fees imposed by the destination country. The client is responsible for covering all import taxes, duties, and customs fees, and ensuring compliance with the destination country’s laws and regulations. Payment of these fees is typically required before delivery.
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To comply with local regulations, The Modernist may provide DHL Express with relevant product details, including the price paid by the client, as well as the client’s name, address, or other contact information. This information may be shared with customs or postal authorities as required by the laws of the destination country.
If you have specific requests regarding declarations, please contact our customer service team for further assistance.
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EXCHANGE, RETURN AND REFUND POLICY​
All sales are final, with no exchanges or returns. Refunds will only be issued if an item is proven to be inauthentic—a circumstance that has never occurred at The Modernist and will not occur.
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At The Modernist, we implement a rigorous three-tier authentication process, including verification by in-house authenticators, independent experts, and advanced AI scanning. Every product we sell is accompanied by a physical Certificate of Authenticity issued by a trusted independent authenticator, ensuring an unbiased and thorough authentication process to protect both The Modernist and our clients.
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In the unlikely event of a dispute regarding authenticity, the client must provide sufficient evidence to The Modernist’s reasonable satisfaction that the item in question is inauthentic.
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