SHIPPING & RETURNS
Free Shipping only applies for orders with a destination shipping address within Malaysia.
Click & Collect
Complimentary free collection at our office.
It is your responsibility to comply with all local Customs authority requirements in relation to your order. Certain countries may also require other certification or information in order for your order to be delivered, which again may delay your delivery (by approximately 7 days on top of the destination's standard delivery time). If we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
Brunei Darussalam, Indonesia, Myanmar, Philippines, Singapore, Thailand, Vietnam - RM 100.00
China, Hong Kong, India, Japan, Macau, South Korea, Taiwan - RM 150.00
The Modernist packages are secured directly by the shippers.
Customs and Duties
Orders shipped outside of Malaysia may be subject to import taxes, customs duties, and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at the time of or before delivery. The Modernist may provide DHL with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.
Please note that we are unable to declare items we sell as a gift or declare a lesser value on the customs form. We would also need to declare the full purchase price of the item to properly insure your package.
No exchanges accepted.
Since all items are consignment pieces, once an item sells the consignor is paid resulting in all orders being final sale. Please keep this in mind when shopping with us.
All items are guaranteed authentic but if an item is found to be counterfeit, we will accept returns for special cases subject to the provision of a written statement from Real Authentication. For a refund, items must be returned unworn, undamaged with all tags attached and the original packaging, the said written statement (evaluation report that proves the item does not fall within brand compliance) must be included. Your returned item must arrive at The Modernist's address no later than 7 days after your delivery date. Any returns that do not meet our policy will not be accepted.