SHIPPING & RETURNS
Free Shipping only applies for orders with a destination shipping address within Malaysia.
CLICK & COLLECT
Complimentary free collection at our office.
The delivery rate is dependent on the dimensions and size of the shipment. It is your responsibility to comply with all local Customs authority requirements in relation to your order. Certain countries may also require other certification or information in order for your order to be delivered, which again may delay your delivery (by approximately 7 days on top of the destination's standard delivery time). If we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
Optional insurance protection for your shipment. An additional charge may be billed to the recipient.
CUSTOMS AND DUTIES
Orders shipped outside of Malaysia may be subject to import taxes, customs duties, and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at the time of or before delivery. The Modernist may provide DHL with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.
Please note that we are unable to declare items we sell as a gift or declare a lesser value on the customs form. We would also need to declare the full purchase price of the item to properly insure your package.
No exchanges accepted.
We do not accept returns, all purchases are final. We describe our bags very accurately and request that you ask all questions before you make a purchase. We will gladly answer any questions you have as well as provide additional pictures upon request.
We do not give any refunds as we do not accept returns and all purchases are final sale without exception.
The only reason a refund would be issued is if a bag is not authentic, which has never once happened on The Modernist and never will. All products sold by The Modernist come with a Certificate of Authenticity issued by Entrupy / Real Authentication, which can be found in your package.
For a refund, items must be returned unworn, undamaged with all tags attached and the original packaging, the Real Authentication's written statement (evaluation report that proves the item does not fall within brand compliance) must be included. Your returned item must arrive at The Modernist's address no later than 7 days after your delivery date.
Pre-owned goods sold at The Modernist have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.
DO NOT remove the tags or stickers attached to the items. Merchandise must be in original condition, unaltered, in its original packaging with original tags attached and accompanied by a valid proof of purchase. Item must be in the same condition with no missing of dust bag, lock, box, care-booklet etc for our team to review it.
You will have to bear all the direct cost of returning these goods. You do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they are safely returned. We reserve the right to inspect all goods that are returned to us so, please do not damage the goods whilst you inspect them. This applies to any original packaging and labels.
Please note that you are liable for any diminished value of the product resulting from the handling of the item in any way other than what is necessary to establish the nature, characteristics and functioning of the item while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund. We may instead return your goods to you.
Please remember that the goods are your responsibility until they reach us including the postal costs, tax, and duties, cost of insurance for returning goods. We will not issue refunds for goods that do not arrive or arrive damaged so please be sure to get proof of posting. Items lost in transit will not be treated as returned. We recommend you return your package via a secure and reliable postal service.